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Privacy Policy

Last Updated: March 27, 2025

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Welcome to Nexus Pay ("we," "us," or "our"), a Prepaid Wireless Distributor providing services for various Mobile Virtual Network Operators (MVNOs) and Wireless Carriers. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] (the "Site"), interact with our services, or engage with us as a customer, partner, or visitor.

By accessing or using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Site or services.

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1. Information We Collect

We may collect the following types of information from or about you:

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1.1 Personal Information

Personal information is data that can be used to identify you as an individual. We may collect:

  • Contact Information: Name, email address, phone number, mailing address.

  • Account Information: Username, password (encrypted), account preferences, and order history if you create an account with us.

  • Payment Information: Credit/debit card details, billing address, or other payment method information processed through secure third-party payment processors.

  • Identification Information: Government-issued ID numbers or other identifiers if required for service activation or verification with MVNOs or Wireless Carriers.

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1.2 Non-Personal Information

Non-personal information does not directly identify you. We may collect:

  • Device Information: IP address, browser type, operating system, device type, and unique device identifiers.

  • Usage Data: Pages visited, time spent on the Site, referral URLs, and interactions with features or content.

  • Location Data: Approximate location based on IP address or, if you opt-in, precise geolocation data from your device.

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1.3 Information from Third Parties

We may receive information about you from:

  • MVNOs or Wireless Carriers we partner with (e.g., service activation details).

  • Third-party service providers (e.g., analytics or payment processors).

  • Publicly available sources or social media platforms (if you interact with us there).

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2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you submit forms, create an account, place an order, contact us, or sign up for newsletters.

  • Automatically: Through cookies, web beacons, and similar technologies when you visit our Site. (See Section 8 for more details.)

  • From Third Parties: Through partners, service providers, or other entities as described above.

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3. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our services, including processing orders and activating prepaid wireless plans.

  • Communicate with you, including responding to inquiries, sending order confirmations, and providing customer support.

  • Process payments securely through third-party payment processors.

  • Personalize your experience on the Site (e.g., tailored recommendations).

  • Comply with legal obligations, such as verifying identities or reporting to authorities when required.

  • Conduct marketing and promotional activities (e.g., sending newsletters or offers), subject to your consent where required by law.

  • Analyze Site usage and performance to enhance functionality and user experience.

  • Prevent fraud, enforce our Terms of Service, and protect the security of our systems.

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4. How We Share Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

  • With MVNOs and Wireless Carriers: To facilitate service activation, billing, or support for prepaid wireless plans.

  • With Service Providers: Third parties who assist us with payment processing, hosting, analytics, marketing, or customer service, under strict confidentiality agreements.

  • For Legal Reasons: If required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice provided where required.

  • With Your Consent: If you explicitly authorize us to share your information with a third party.

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5. Your Choices and Rights

You have certain rights and choices regarding your personal information:

  • Opt-Out of Marketing: Unsubscribe from promotional emails using the link in each message or by contacting us.

  • Cookies: Adjust your browser settings to refuse cookies (though this may limit Site functionality).

  • Access and Correction: Request access to or correction of your personal information by contacting us (see Section 13).

  • Deletion: Request deletion of your data, subject to legal retention requirements.

  • Do Not Track: Our Site does not currently respond to "Do Not Track" signals, but we aim to minimize tracking where possible.

Depending on your jurisdiction (e.g., under GDPR, CCPA, or other laws), you may have additional rights, such as data portability or the right to object to processing. Contact us to exercise these rights.

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6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. These include:

  • Encryption of sensitive data (e.g., payment details) in transit and at rest.

  • Secure servers and firewalls.

  • Limited access to personal information by employees or contractors.

However, no system is 100% secure, and we cannot guarantee absolute security. You use our Site and services at your own risk.

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7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements. For example:

  • Account data is retained while your account is active and for a reasonable period after closure.

  • Transaction records may be kept for 7 years to comply with tax or auditing laws.

  • Usage data may be anonymized and retained indefinitely for analytics.

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8. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels, web beacons) to:

  • Ensure Site functionality (e.g., session cookies).

  • Analyze usage (e.g., Google Analytics).

  • Deliver targeted ads (if applicable).

You can manage cookie preferences through your browser. Third-party cookies may be subject to those parties’ privacy policies.

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9. Third-Party Links

Our Site may contain links to third-party websites (e.g., MVNOs, payment processors). We are not responsible for their privacy practices. Review their policies before providing information.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email or a Site notice where required by law. Your continued use of our Site or services after changes constitutes acceptance.

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11. Contact Us

For questions, requests, or concerns about this Privacy Policy or your data, contact us at:

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12. Jurisdiction-Specific Provisions

California Residents (CCPA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, or disclose.

  • The right to request deletion of your data.

  • The right to opt-out of the sale of your data (we do not sell data).

  • The right to non-discrimination for exercising these rights.

To exercise these rights, contact us using the details in Section 13. We will verify your identity before processing requests.

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