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Shipping Policy

Last Updated: March 27, 2025

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Thank you for shopping with Nexus Pay ("we," "us," or "our"), a Prepaid Wireless Distributor partnering with various Mobile Virtual Network Operators (MVNOs) and Wireless Carriers. This Shipping Policy applies to all physical products ordered through our website [insert website URL] (the "Site"). It does not apply to digital services or prepaid wireless plans, which are activated electronically. Please read this policy carefully before placing an order.

By purchasing from us, you agree to the terms of this Shipping Policy. For additional details on refunds or returns, see our Refund Policy.

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1. Shipping Eligibility

We currently ship physical products (e.g., SIM cards) to addresses within the United States only. Shipping to PO boxes, APO/FPO addresses, or international destinations may be available on a case-by-case basis—please contact us to confirm eligibility.

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2. Shipping Methods and Costs

  • Methods: We offer the following shipping options at checkout:

    • Standard Shipping: [e.g., USPS First Class Mail, 3-7 business days]

    • Expedited Shipping: [e.g., USPS Priority Mail, 1-3 business days]

    • Specific carriers and delivery times will be displayed at checkout based on your location and order.

  • Costs: Shipping fees are calculated based on the weight of your order, destination, and selected method. The exact cost will be shown at checkout before you complete your purchase.

  • Free Shipping: We may offer free standard shipping on orders over a certain amount (e.g., $50) as part of promotions. Eligibility will be indicated at checkout.

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3. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days of purchase, excluding weekends and U.S. federal holidays. Orders placed after [e.g., 2:00 PM EST] may be processed the next business day.

  • Confirmation: You will receive an email confirmation once your order is processed and shipped, including tracking information if available.

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4. Delivery Times

  • Estimated Delivery: Delivery times vary based on your location and selected shipping method:

    • Standard Shipping: 3-7 business days.

    • Expedited Shipping: 1-3 business days.

  • Delays: Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, weather, customs (if applicable), or other factors beyond our control.

  • Business Days: Delivery estimates are based on business days (Monday-Friday, excluding holidays).

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5. Tracking Your Order

  • If tracking is available, we will provide a tracking number via email once your order ships. You can use this to monitor your package’s progress through the carrier’s website.

  • Note: Some shipping methods (e.g., Standard Shipping) may not include tracking.

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6. Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within 10 business days of the estimated delivery date (or as indicated by tracking), contact us at info@nexuspayusa.com or 407-579-5276. We will investigate with the carrier and, if confirmed lost, provide a replacement or refund at our discretion.

  • Damaged Shipments: If your order arrives damaged, contact us within 14 days of delivery with photos of the damage and packaging. We will arrange a replacement or refund per our Refund Policy, provided the item is unused.

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7. Incorrect Shipping Information

  • You are responsible for providing accurate shipping details (e.g., address, name) at checkout. If an order is returned to us due to an incorrect or incomplete address:

    • We will contact you to confirm the correct address.

    • You may be responsible for additional shipping fees to resend the order.

  • Orders returned as undeliverable may be refunded (minus original shipping costs) or held for a limited time at our discretion.

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8. Shipping Restrictions

  • We do not ship to sanctioned countries or regions as prohibited by U.S. law.

  • Certain products may have carrier-specific restrictions (e.g., hazardous materials). We reserve the right to cancel orders that cannot be shipped due to these restrictions.

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9. Title and Risk of Loss

  • Title and risk of loss transfer to you upon delivery of the shipment to the carrier. We are not liable for loss, theft, or damage after the carrier takes possession of your order.

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10. Contact Us

For questions, tracking assistance, or issues with your shipment, please reach out to us at:

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11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Site or Services after changes constitutes acceptance.

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